At Marble Statue Maker, we are committed to delivering your marble statues and handcrafted products safely and efficiently. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and order fulfillment.
1. Order Processing
All orders are processed after payment confirmation.
Standard Products
- Processing Time: 3–7 Business Days
Custom-Made Products
- Processing Time: Depends on design complexity, size, and quantity
- Estimated production timelines will be communicated before order confirmation.
Orders are not shipped on Sundays or public holidays.
2. Shipping Coverage
We provide shipping services across:
✔ All States and Cities in India
✔ International Destinations Worldwide (subject to shipping availability)
For international shipping inquiries, customers may contact our team before placing an order.
3. Delivery Time
Delivery timelines are estimates and may vary depending on destination and logistics conditions.
Domestic Shipping (India)
- Estimated Delivery: 3–10 Business Days
International Shipping
- Estimated Delivery: 7–30 Business Days
Custom orders may require additional production time before dispatch.
4. Packaging & Safety
Since marble products are fragile and valuable, every order is packed with utmost care using:
- Protective Foam Wrapping
- Bubble Protection
- Wooden Crates (for large statues)
- Export-Quality Packaging
- Shock-Resistant Packing Materials
Our goal is to ensure products reach customers in excellent condition.
5. Shipping Charges
Shipping costs depend on:
- Product Size
- Product Weight
- Delivery Location
- Shipping Method
- Domestic or International Destination
Shipping charges will be communicated during the quotation or checkout process.
6. Tracking Information
Once your order is dispatched:
- Tracking details will be shared via WhatsApp, Email, or SMS (where applicable).
- Customers can track the shipment through the courier service provider.
7. Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Weather Conditions
- Public Holidays
- Customs Clearance
- Transportation Issues
- Natural Disasters
- Government Restrictions
- Remote Delivery Locations
Marble Statue Maker shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our control.
8. International Orders
For international shipments:
- Customers are responsible for any applicable customs duties, taxes, import fees, or local charges.
- Delivery timelines may vary depending on customs clearance procedures in the destination country.
- We are not responsible for delays caused by customs authorities.
9. Delivery Inspection
Customers are requested to inspect the package immediately upon delivery.
If any damage is noticed:
- Take clear photos and videos of the package and product.
- Notify us within 48 hours of delivery.
- Keep all original packaging materials until the issue is resolved.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Marble Statue Maker shall not be liable for delays, additional charges, or failed deliveries caused by incorrect or incomplete shipping information.
11. Failed Delivery Attempts
If delivery cannot be completed due to:
- Incorrect Address
- Customer Unavailability
- Refusal to Accept Delivery
Additional shipping or re-delivery charges may apply.
12. Damaged Shipments
In the rare event that a shipment arrives damaged:
- Contact us within 48 hours of receiving the order.
- Provide photographs and videos of the damage.
- Our team will review the claim and provide a suitable resolution, which may include replacement, repair, or compensation where applicable.\
13. Contact Us
For shipping-related inquiries, please contact:
Marble Statue Maker
Owner: Mukesh Sharma
Jaipur, Rajasthan, India
📞 Phone: +91 94688 41401
📧 Email: info@marblestatuemaker.com
🌐 Website: www.marblestatuemaker.com